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Updated
1 January 2012
Between Heaven and Hell
(DVD) questions Between Heaven and Hell (DVD) questions HOW IS Over Flanders Fields: Between Heaven and Hell SUPPLIED? "Over Flanders Fields:Between Heaven and Hell" is currently available ONLY ON DVD. When you go to "Buy Now" you may see the item listed as "electronic" delivery - please ignore this, it is DVD only. You may receive emails from the supplier Avangate mentioning electronic download or a licensing email during the order process. Please ignore these, they are NOT applicable to 'Between Heaven and Hell'. This is simply their ordering system which is geared to electronic download normally. Your DVD will be sent instead. TIME TO DISPATCH? Currently most orders are usually dispatched within 24 hours (on a business day). Some may take longer for various reasons (issues with orders, misspelt addresses, credit card checks etc). DELIVERY TIME? Estimated arrival time is between 4 to 7 business days however please allow up to 10 business days before contacting Avangate. Also over holiday periods (such as Christmas) please allow extra for this as further delays could occur from massive strain on postal services. WHERE IS IT SHIPPED FROM? Currently the DVDs are shipped from the warehouse in the US. WHAT IF I HAVE QUESTIONS ABOUT DELIVERY OR MY ORDER? For any problems regarding payments, or shipping or your delivery, please feel free to contact the Avangate customer care team at support@avangate.com or by phone at +31 88 0000008 (International) or 888-247-1614 (USA and Canada only) available 24/7. These contact details are for orders and delivery queries ONLY! If you have been waiting for a delivery some time you can request a tracking number. (send a mail including your name, order number, and ordering date, to support@avangate.com) These contact details are for orders and delivery queries ONLY!
ANY CURRENTLY KNOWN ISSUES? At the time of writing the order confirmation email says "Shortly you will receive an email with detailed product LICENSING”? Please just ignore that part of the message for Between Heaven and Hell! There is no need of an email license for the DVD.
Avangate is
an ecommerce service provider specialized in supporting
software developers or publishers to sell their
products online as a download. They help OBD Software
sell the OFF BHaH DVD online, and for them it has been a
challenge, as they had to adjust several of their
systems to support such a particular business model
(i.e. NO download).
Yes you
can request a tracking number from Avangate. Send a
mail including your name, order number, and ordering date,
to
support@avangate.com.
Note this will only be useful when the item arrives in your country The email address is for order / delivery queries ONLY. 4. I wanted to order 2x copies. Please order 1x and then place another order for the other copy. Currently we are unable to have the website ordering allowing multiple purchases of the same item. If you try to edit your order or interfere with the URL etc, then your order WILL BE BROKEN please do not attempt to edit the quanities or you may be charged extra to correct this or lose your order. GO TO TOP OF PAGE HAT IN THE RING (DOWNLOAD) QUESTIONS HOW IS Over Flanders Fields: HAT IN THE RING! EXPANSION SUPPLIED? "Over Flanders Fields:HAT IN THE RING!" is currently available ONLY VIA DOWNLOAD. You may receive emails from the supplier Avangate mentioning a licensing email during the order process. Please ignore these, they are NOT applicable to 'HAT IN THE RING!'. You WILL however receive a download link email! NOTE this special link WILL expire in a few days of issue (details are in the email you will receive), and unless you have ordered download insurance at the time of purchase once expired you will not be able to download from the link anymore. So make a backup of the download once you have it onto USB memory stick or DVD as we cannot reissue lost download links once they expire. TIME TO RECEIVING MY EMAIL? Currently most orders receive download link emails within 24 hours (on a business day). Usually it's much sooner but some take longer for various reasons (issues with orders, misspelt addresses, credit card checks, holidays etc). DELIVERY TIME? HAT IN THE RING! is DOWNLOAD ONLY. WHAT IF I HAVE QUESTIONS ABOUT DELIVERY OR MY ORDER? For any problems regarding payments, or shipping or your delivery, please feel free to contact the Avangate customer care team at support@avangate.com or by phone at +31 88 0000008 (International) or 888-247-1614 (USA and Canada only) available 24/7. These contact details are for orders and download link email queries ONLY! If you have been waiting for a delivery some time you can request a tracking number. (send a mail including your name, order number, and ordering date, to support@avangate.com) These contact details are for orders and download link email queries ONLY!
ANY CURRENTLY KNOWN ISSUES? At the time of writing the order confirmation email says "Shortly you will receive an email with detailed product LICENSING”?
2 . MY ORDER STATUS SAYS
"DELIVERED" WHEN IT IS NOT?
Send an email including your name, order number, and ordering date,
to support@avangate.com.
The email address is for order / delivery queries ONLY. 4. I wanted to order 2x copies. Please order 1x and then place another order for the other copy. Currently we are unable to have the website ordering allowing multiple purchases of the same item. If you try to edit your order or interfere with the URL etc, then your order WILL BE BROKEN please do not attempt to edit the quanities or you may be charged extra to correct this or lose your order. |
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