FAQ Avangate

Updated 11 December 2009

PURCHASE, DELIVERY, ORDERING
FREQUENTLY ASKED QUESTIONS
(FAQ)

HOW IS Over Flanders Fields: "Hat In The Ring" expansion SUPPLIED?

Currently available ONLY VIA DOWNLOAD!

When you go to "Buy Now!" you may see the item listed as "electronic" delivery.

After successful purchase and payment, you will receive emails from the supplier Avangate with a special electronic download link from their website. Please give these a few hours to come through because of variances in email systems before contacting Avangate.

PLEASE don't forget to make a good backup of the OverFlandersFields_HitR.zip file somewhere safe for future use (on external USB or on a backup DVD) in case you need to reinstall HITR after rebuilding your PC for example. Due to the time involved we cannot re issue downloads if you did not purchase download insurance when you purchased, and your initial link has since expired. Download insurance is offered at the time of purchase.

WHAT IF I HAVE QUESTIONS ABOUT DELIVERY OR MY ORDER?
For any problems regarding payments, or receipt of your emails or download please feel free to contact the Avangate customer care team at support@avangate.com or by phone at +31 88 0000008 (International) or 888-247-1614 (USA and Canada only) available 24/7.
These contact details here are ONLY for ORDER, PAYMENT and DOWNLOAD EMAIL OR DOWNLOAD QUERIES ONLY!

I DID NOT RECIEVE A CONFIRMATION EMAIL OR DOWNLOAD EMAIL FOR MY ORDER?
If you did not receive an email for a successful order, please check your email program's JUNK or SPAM folder ! Otherwise your order may have not been completed. Contact Avangate as above please.

Please do NOT contact OBD Software support for problems with purchasing, downloading, or emails - thanks.

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